At Must Help Foundation, every donation and contribution directly supports real people in need through food distribution drives, educational support programs, welfare activities, and community initiatives.
Because our campaigns are planned and executed quickly after receiving donations, we request all donors and supporters to carefully read and understand this policy before making a contribution.
Why This Policy Is Important
When you place an order, sponsor a campaign, or make a donation through Must Help Foundation, our team immediately begins the process of:
- Arranging food and essential supplies
- Scheduling distribution activities
- Coordinating volunteers and logistics
- Reserving resources for beneficiaries
- Planning event-specific arrangements
In many cases, the funds are utilized or allocated within a short period of time to ensure timely support reaches those who need it most.
This is why our refund policy is necessary and strictly followed for every order and donation made through our platform.
By completing your payment, you acknowledge and agree to the terms mentioned below.
Our Commitment to Transparency
We understand that donors contribute with trust, emotions, and good intentions. We deeply value that trust.
To maintain complete transparency, we provide:
- Distribution proof photos/videos
- Campaign updates
- Confirmation of activities
- Support communication whenever required
Our goal is to ensure that every contribution creates visible and meaningful impact.
Donation Refund Policy
Donations Are Generally NON-REFUNDABLE
All donations, sponsorships, and contributions made to Must Help Foundation are treated as voluntary charitable contributions and are generally non-refundable.
This policy exists because:
- Funds are allocated immediately for welfare activities
- Food and supplies are purchased in advance
- Operational and logistical planning begins quickly after payment
- Beneficiary support cannot be reversed once initiated
We therefore request donors to contribute only after confirming their intent and reviewing all details carefully.
Exceptions Where Refunds May Be Considered
Although refunds are generally not applicable, we may review refund requests under exceptional circumstances such as:
- Duplicate transactions due to technical errors
- Incorrect payment amount charged unintentionally
- Failed transactions where payment was deducted but order was not processed
- Unauthorized transaction reported by the donor
All such requests are subject to verification and internal review by our team.
Refund Request Time Limit
If you believe your payment falls under an exceptional case, you must contact us within 7 days of the transaction date.
Requests submitted after this period may not be eligible for review.
Verification Process
To process any refund-related request, donors may be asked to provide:
- Transaction ID
- Payment receipt or screenshot
- Registered email or phone number
- Reason for refund request
This verification helps us prevent misuse and maintain fairness and accountability for all supporters and beneficiaries.
Approved Refund Timelines
If a refund request is approved after review:
- Refunds will be processed through the original payment method whenever possible
- Processing time may take 7–15 business days depending on the bank or payment gateway
Please note that transaction charges or gateway fees (if applicable) may be deducted from the refundable amount.
Cancellation Policy
Orders & Sponsored Activities
Once a sponsored campaign, meal drive, celebration activity, or distribution event is confirmed and processing has started, cancellation is not possible.
This is because:
- Resources are booked in advance
- Food preparation and procurement begins early
- Volunteer coordination and beneficiary planning are already initiated
We encourage donors to confirm all details before placing an order or booking a campaign.
Our Promise to Every Donor
At Must Help Foundation:
- Every contribution is treated responsibly
- Every campaign is executed with care
- Every donor is respected
- Every beneficiary matters
Our refund and cancellation policy is not meant to discourage donations — it is designed to ensure operational transparency, accountability, and uninterrupted support for people who genuinely depend on these initiatives.
Before You Donate
We kindly request every donor to:
- Read this policy carefully
- Review campaign details before payment
- Contact us for clarification if needed
- Donate only after full understanding and confirmation
By proceeding with any payment on our website, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.
Contact Us
For any questions regarding donations, cancellations, or refund-related concerns, please contact us through the official contact details available on: