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Important Donor Guidelines & Distribution Policy

Please Read Carefully Before Placing an Order or Donation

At Must Help Foundation, every donation is handled with genuine effort, real on-ground work, and emotional responsibility.

Thousands of donors trust us to celebrate their special moments through food distribution and welfare activities across multiple locations every single day. Because these activities involve real people, real beneficiaries, unpredictable environments, and field-level challenges, we request every donor to carefully read and understand the following guidelines before placing an order.

These are not “strict rules” created to inconvenience donors — they are important operational realities that help us maintain transparency, fairness, smooth execution, and honest communication with everyone.

Our team works tirelessly every day to ensure your contribution reaches people in need with dignity and care. Your patience and understanding help us continue doing this work effectively.

Understanding How Our Distribution System Works

We Work Across Multiple Locations Daily

Must Help Foundation conducts distributions across many different areas and beneficiary locations every day.

Because of:

  • Limited distribution time
  • Large number of beneficiaries
  • Multiple campaign bookings
  • On-ground coordination challenges
  • Travel and logistics limitations

it is not possible for us to provide fully personalized or physically attended distributions for every donor.

Our focus is always on ensuring maximum impact for beneficiaries while still providing donors with meaningful proof and gifting memories.

We request donors to trust our process and understand that every campaign is executed with genuine effort and real fieldwork.

Distribution Timing Policy

Distribution Details Timing Is Strictly Between 8 PM – 12 PM

Most distributions are conducted during late afternoon-evening hours because this is when:

  • Maximum beneficiaries are available
  • Working children and families return
  • Volunteers complete coordination
  • Food preparation and transport are finalized

Therefore, donors should understand that:

  • Distribution updates, videos, and proof cannot be provided before mentioned hours.
  • Most details are uploaded and shared only after the field team returns and organizes the data properly.

If Distribution Is Delayed

Sometimes distributions may not be completed on the scheduled date due to:

  • Beneficiaries not being available
  • Weather issues
  • Safety concerns
  • Police/local restrictions
  • Transportation delays
  • Extremely crowded or chaotic field situations

In such cases, the distribution may be completed within the next 1–3 days.

While we always prioritize completing your campaign on the intended date, no organization working at field level can guarantee 100% fixed execution timing every single day due to unpredictable real-world conditions.

Your patience helps us continue serving communities responsibly rather than rushing activities in unsafe or incomplete situations.

Advance Booking Guidelines

Always Donate in Advance

To ensure proper planning and smoother execution, we strongly recommend donors place their orders in advance.

Important:

  • Same-day donations placed after 11AM-12 PM are not guaranteed to be completed on the same day.
  • We still try our best to prioritize and accommodate urgent requests whenever possible.

Advance bookings help us:

  • Arrange food and supplies properly
  • Coordinate volunteers efficiently
  • Avoid rushed or low-quality execution
  • Maintain better beneficiary management

Flexible Scheduling for Better Impact

Your Distribution May Be Completed Earlier Than Scheduled

To manage operational flow efficiently, your distribution may sometimes be completed before your selected date if:

  • Empty slots are available
  • Volunteer teams are already present in nearby locations
  • Operational planning allows earlier execution

However:

  • Your proof, photos, and videos will still be shared on your chosen distribution date only.

This system helps us avoid wastage of food, optimize resources, and ensure smoother daily operations.

Media, Photos & Video Guidelines

Distribution Videos Are Shared Between 8 PM – 12 PM

Our field team returns in the evening after completing multiple distributions across locations.

Only after returning can the team:

  • Verify campaign details
  • Sort media files
  • Organize donor folders
  • Upload videos/photos
  • Share proof properly

Because of this process, videos cannot be delivered earlier during the day.

If Your Video Is Not Uploaded by 10 PM

In some cases, the team may finish late due to heavy fieldwork or travel delays.

If your details are not visible by 10 PM:

  • Kindly wait an additional 2 hours
  • Uploading and organizing may still be in progress

We request donors not to panic or assume non-completion immediately.

Videos Are for Representation & Gifting Purpose

The proof videos and photos shared with donors are meant to:

  • Represent the successful completion of the activity
  • Create a meaningful gifting experience
  • Provide transparency and emotional satisfaction

However, donors should understand:

  • Every second of the distribution cannot be captured
  • Every beneficiary interaction cannot be recorded
  • The team works in crowded and unpredictable environments
  • Capturing everything is practically impossible while actively serving people

The team records enough material to genuinely represent the campaign and provide transparent proof.

Every Video Style May Be Different

The videos shown on:

  • Instagram
  • Website samples
  • Previous donor campaigns

may differ from the video you receive.

Every day:

  • Locations change
  • Lighting changes
  • Team members vary
  • Crowd conditions vary
  • Shooting style may differ naturally

Please do not expect every video to look identical to another donor’s campaign.

Each campaign is created with sincere effort and uniqueness.

Photo Availability

Photos are generally included with distributions whenever possible.

However, due to handling many campaigns simultaneously:

  • Some images may occasionally get mixed up
  • Certain photos may be skipped unintentionally
  • Confirmation mismatches can happen during heavy workloads

If any image is missed, we sincerely request your understanding and acceptance of our apologies.

Individual Children’s Photos Are Not Shared

For food distribution campaigns:

  • General distribution pictures may be shared
  • Individual children’s close-up photographs may not be provided

This policy exists to:

  • Protect children’s privacy
  • Prevent misuse of images
  • Maintain ethical dignity standards

Receipt, Email, Folder & Delivery Guidelines

Receipt Confirmation

Immediately after successful payment:

  • Your receipt is shown on the website confirmation page
  • A receipt is also sent to your registered email ID

We kindly request donors to:

  • Take a screenshot of the confirmation page
  • Check spam/junk folders before contacting support

Drive Folder Sharing Process

A dedicated drive folder and sharing request are usually sent to your email ID.

Before messaging support:

  • Please check:
    • Spam folder
    • Promotions tab
    • Updates folder

Many times, emails are filtered automatically by email providers.

Incorrect Email ID Submission

If you entered the wrong email ID during checkout:

  • Please contact us immediately

If corrections are not made before the distribution date:

  • Our team will manually send your details within 1–3 working days after you contact us on WhatsApp.

Non-Gmail Email Addresses

Some automated systems may not properly deliver files to certain non-Gmail email providers.

In such cases:

  • Donors may need to contact us via WhatsApp
  • Our team will manually share the files within 1–3 working days

We appreciate your patience and understanding regarding technical limitations.

Sometimes Systems Fail

Even automated systems can occasionally:

  • Skip sending emails
  • Delay delivery
  • Miss folder sharing

If this happens, our team manually resolves the issue and ensures you receive your details properly.

Communication & Support Policy

Please Avoid Sending Immediate “Confirmation” Messages

If your order status shows as “Confirmed” on the website:

  • Your booking is already confirmed successfully

Sending repeated confirmation messages after ordering increases support workload and delays response time for urgent issues.

We request donors to trust the confirmation system.

Team Availability Timings

Our support and coordination teams are available between:

12 PM – 8 PM

Please note:

  • The support team usually leaves by evening
  • After 8 PM, support responses may be delayed or unavailable
  • During active distribution hours, the priority is field execution

We kindly request donors to avoid expecting instant replies during late evening hours.

Tax Exemption Certificate Policy

80G / Tax Exemption Certificates

Tax exemption certificates are currently provided only for donations above ₹20,000.

To receive the certificate:

  • Donors must request it via email
  • Additional verification details may be required

Processing timelines may vary depending on documentation requirements.

Important Transparency Note

We Use 0% AI in our Work

In today’s digital world, many donors have concerns regarding fake or AI-generated content.

We respectfully clarify:

  • All our distributions are real
  • All fieldwork is physically conducted
  • Videos and proofs are genuine
  • We do not use AI-generated distribution content

If you ever have concerns, we request reasonable communication instead of assumptions.

Our team spends long hours in difficult field conditions every single day to create genuine impact.

About Trust & Past Experiences

We understand many donors may have had disappointing experiences with other platforms in the past.

Because of increasing online scams and fake charity pages, people naturally become cautious.

We completely respect those concerns.

However, at Must Help Foundation:

  • We focus on long-term trust
  • We provide transparent proof
  • We maintain real field operations
  • We genuinely care about donor experience and beneficiary welfare

Our goal is not just to complete a transaction — it is to create a meaningful and positive experience for every supporter.

Final Note to Donors

The entire purpose of our campaigns is:

  • To spread happiness
  • To celebrate special moments meaningfully
  • To create emotional gifting experiences
  • To support people who genuinely need help

We humbly request every donor to cooperate with patience, understanding, and trust.

Real social work is not always perfectly predictable — but our commitment to honesty, transparency, and impact always remains constant.

Thank you for supporting Must Help Foundation and becoming part of this mission of kindness and compassion.