At Must Help Foundation, transparency and trust are extremely important to us. This Shipping & Delivery Policy is designed to help every donor and supporter clearly understand how receipts, certificates, merchandise, and sponsored campaign-related deliveries are processed after placing an order or donation.
We strongly encourage every donor to read this policy carefully before making a payment, sponsoring a campaign, or ordering any charity-related product or service through our platform.
By placing an order or making a donation, you agree to the terms mentioned below.
Why This Policy Matters
When a donor places an order or sponsors an activity with Must Help Foundation, multiple operational processes begin immediately, including:
- Campaign planning
- Food preparation and procurement
- Volunteer coordination
- Packaging and dispatch
- Delivery arrangements
- Beneficiary scheduling
- Documentation and proof management
This policy exists to ensure:
- Clear expectations for donors
- Transparency in delivery timelines
- Proper communication regarding receipts and certificates
- Fair handling of delivery-related issues
- Smooth and accountable operations
Our goal is to make sure every donor feels informed, secure, and confident throughout the process.
What We Deliver
Depending on the type of contribution or order, donors may receive one or more of the following:
1. Donation Receipts
Every successful donation made through our website is acknowledged with a digital receipt sent via email.
This helps donors maintain transaction records and confirms successful payment.
2. Proof of Distribution & Transparency
For sponsored food drives and welfare campaigns, donors may receive:
- Distribution photographs
- Videos
- Completion confirmations
(Via email)
This transparency system is one of the core values of Must Help Foundation and helps donors stay emotionally connected to the impact they create.
Delivery Delays & Exceptional Situations
While we always try to complete deliveries and campaign commitments within the promised timelines, delays may occasionally happen.
Possible reasons include:
- High campaign volume
- Festival rush
- Public holidays
- Supply shortages
- Emergency social welfare activities
- Distribution disruptions
- Weather conditions
We request donors to cooperate and understand that our activities involve real-time social service operations and on-ground coordination.
3. Charity Merchandise & Sponsored Deliveries
In some campaigns, donors may receive:
- T-shirts
- Badges
- Appreciation gifts
- Event materials
- Sponsored kits
- Charity merchandise
Processing Time:
- Orders are generally processed within 3–5 working days
Estimated Delivery Time (Within India):
- Usually 7–12 working days depending on location and courier availability.
Please note that delivery timelines are estimates and may vary based on:
- State and city location
- Remote delivery zones
- Courier network limitations
- Weather or public disruptions
Our Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely deliveries across India.
However, some delays may occur due to circumstances beyond our control, including:
- Natural disasters
- Lockdowns
- Strikes
- Traffic restrictions
- Political or regional disruptions
- Courier service delays
In such cases, our team will do its best to provide updates and assistance whenever possible.
4. 80G / Tax Exemption Certificates
Where applicable, official tax exemption certificates may be issued after verification and processing.
Estimated Timeline:
- Usually within 10–15 working days
Processing time may vary slightly during:
- High donation periods
- Festivals
- Government holidays
- Large campaign drives
We request donors to ensure that their:
- Name
- Email address
- PAN details (if required)
- Contact information
are provided correctly when asked via official channels.
Important Information for Donors
Please Provide Accurate Details
To ensure successful delivery and communication, donors must provide:
- Correct full name
- Valid phone number
- Accurate email address
- Complete shipping address with PIN code
Must Help Foundation will not be responsible for failed deliveries caused by:
- Incorrect addresses
- Incomplete contact details
- Unreachable phone numbers
- Incorrect email submissions
If a shipment is returned due to incorrect information, additional delivery charges may apply for re-dispatch.
Damaged or Missing Deliveries
If you receive:
- A damaged item
- An incomplete shipment
- Wrong merchandise
- No delivery despite confirmation
please contact us within 48 hours of receiving the package or expected delivery date.
Our team will review the issue and provide suitable support wherever applicable.
Shipping Charges
Where applicable:
- Shipping charges will be clearly displayed during checkout before payment.
- Some campaigns or products may include free shipping.
- Additional charges for remote areas or re-delivery may apply in certain situations.
Important Note About Donations
Please understand that donations made for welfare campaigns are not traditional product purchases.
In many cases:
- Funds are directly used for social activities
- Food and essentials are distributed rapidly
- Campaign execution begins immediately after payment
This is why all donors are encouraged to:
- Carefully review campaign details
- Read all policies before payment
- Contact us for clarification if needed
Our Promise to Every Donor
At Must Help Foundation, we are committed to:
- Transparency
- Accountability
- Respect for every contribution
- Timely communication
- Ethical use of donations
- Genuine impact on communities in need
Every donation matters.
Every supporter matters.
Every delivery represents trust.
Before You Place an Order or Donation
Please make sure you:
- Read this Shipping & Delivery Policy carefully
- Verify all information before payment
- Understand estimated timelines
- ReviewRefund & Cancellation Policy, and Important Donor Guidelines & Distribution Policy separately
By completing your payment, you acknowledge that you have read, understood, and agreed to this policy.
Contact Us
For questions related to:
- Donation receipts
- Delivery issues
- Sponsored campaigns
- Shipping updates
- 80G certificates
please contact us through our page or by Whatsapp button shown on the website directly: