At MustHelp.Foundation, we are dedicated to using every contribution for the betterment of society and community welfare. To maintain transparency and accountability, we have framed the following policy:
1. Donations
- All donations made to MustHelp.Foundation are final and non-cancellable once processed.
- Refunds may only be issued in the following exceptional cases:
- Duplicate donation made in error.
- Incorrect donation amount entered due to a genuine mistake.
- Technical or banking error resulting in unintended payment.
2. Events & Programs (if applicable)
- In case of cancellation of a charity event or program by MustHelp.Foundation, registered participants will be notified and eligible for a full refund.
- If a participant cancels their registration, refunds will be provided only if cancellation is made at least 7 days prior to the event date.
3. Merchandise / Goods (if applicable)
- Donations made in exchange for goods (e.g., charity merchandise) are generally non-refundable.
- Replacement or refund will only be offered in case of defective or damaged items.
4. Refund Request Process
- Refund requests must be made in writing within 7 days of the transaction date.
- The request should include:
- Donor’s/Participant’s name
- Transaction ID or receipt number
- Date and amount of payment
- Reason for cancellation/refund request
- Requests must be sent to: musthelp.foundation@gmail.com
5. Refund Approval & Timeline
- Approved refunds will be processed within 7–14 working days through the original mode of payment.
- Transaction charges, if any, may be deducted from the refund amount.
6. Contact Us
For any queries regarding cancellations or refunds, please contact us at: musthelp.foundation@gmail.com