Effective Date: 1 April 2022
1. Introduction
Must Help Foundation (“we”, “our”, “us”) is committed to respecting and protecting your privacy. This policy describes how we collect, use, disclose, and protect your personal information when you use our website (https://musthelp.foundation/) or otherwise interact with us.
2. What Information We Collect
We may collect the following types of information:
- Personal information: such as name, email address, phone number, address, when you contact us, donate, or register as a volunteer.
- Donation / transaction data: payment method, transaction amount, date, refund status, etc.
- Volunteer information: background, skills, availability, etc.
- Website usage data: IP address, device type, browser type, pages visited, time & date, referring site, etc.
- Communications: messages you send us via contact forms, emails, WhatsApp, Instagram, etc.
3. How We Use Your Information
We use your information for these purposes:
- Processing donations and sending receipts.
- Communicating with you (updates, newsletters, event invitations).
- Managing volunteer activities.
- Responding to inquiries or support requests.
- Improving our website and user experience.
- Legal compliance: e.g. tax, financial records, regulatory obligations.
4. Sharing or Disclosure of Information
We do not sell your personal information. We may share information in limited cases:
- With service providers helping us process payments, send emails, or maintain website functionality.
- With legal or governmental authorities if required by law.
- If Must Help Foundation merges with or is acquired by another organization, then data may be transferred under terms disclosed at the time.
5. Data Storage and Security
- We will store your data securely, using reasonable organizational, technical, and administrative measures.
- We retain your personal data only as long as needed for the purposes for which it was collected, or as required by law.
- We will take steps to prevent unauthorized access, disclosure, modification, or destruction of data.
6. Cookies and Tracking Technologies
- We may use cookies, analytics tools, and similar technologies to collect usage data to improve the website.
- Cookies may help with remembering preferences, collecting aggregate statistics, etc.
- Most browsers allow you to control or disable cookies via settings; note this may affect some website functionality.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access your personal data.
- Correct or update your data.
- Request deletion or restriction of your data.
- Withdraw consent to processing (where applicable).
- Object to processing.
If you wish to exercise any of these rights, contact us at: [Contact Email / Address].
8. Children
If you are under 18, please get consent from a parent or guardian before providing us any personal information. We do not knowingly collect data from minors without appropriate consent.
9. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will change the Effective Date above and post the revised version on our website. If changes are significant, we may notify you via email or other appropriate means.
10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, contact us at:
- Email: musthelp.foundation@gmail.com